Terms and Services

Terms and Conditions of the Serhena Website
Serhena, through these terms, regulates the use of the services offered on the website [insert website domain here, if applicable] and outlines the general conditions applicable to the use of the products and services available. By accessing and/or registering on our website, you automatically agree to our Terms and Conditions of Use. Please read the information below carefully, and if you have any questions, contact our customer service center via email at serhenaoficial @ gmail.com .

1. Registration
   To make purchases on our online store and use the services offered by Serhena, you must complete a registration, which will be confirmed once all fields are filled out. You must provide accurate, precise, and truthful information, committing to keep it updated whenever changes occur.

Registration on our website is free.

Serhena reserves the right, at its discretion, to refuse services, terminate accounts, remove or edit content, and cancel orders.

2. Login and Password
   When registering, you will choose a login (email) and a password, which will be used to access Serhena's services.

The password is your exclusive responsibility and must be kept secure. Serhena is not responsible for her misuse. If you have difficulty resetting your password, please contact us via email at serhenaoficial @ gmail.com .

3. Privacy Policies
   In accordance with the General Data Protection Law (LGPD - Law No. 13,709/18), we guarantee the protection and privacy of your personal information.

Your personal and payment data is handled with complete security. We use a trusted platform and recognized intermediaries in the market to ensure the integrity of your data.

3.1 Data Collected
When placing orders, we may request information such as name, CPF (Taxpayer Identification Number), address, email, and payment details. All financial information is encrypted and processed by partner financial institutions.

Your data may be used for:

• Processing and completing orders;
• Sending information about order status and delivery;
• Communicating news, promotions, and personalized recommendations.

3.2 Social Media and Statistics
We use tools to better understand your behavior on our website and social media. All information collected is handled anonymously or with your explicit consent.

3.3 Data Sharing
Serhena does not sell, rent, or share your personal information. We only share essential data with:

• Financial institutions, to process payments;
• Logistics companies, to deliver orders.

3.4 Security
We have strict security measures in place to protect your information and prevent fraud. Our systems are periodically updated to maintain data integrity.

4. Communication
   By registering, you authorize the receipt of communications via email or other platforms. If you prefer not to receive them, you can unsubscribe through the "My Account" section or the unsubscribe link included in the emails.

5. Copyright
   All content on the website, including products, design, text, and images, is the property of Serhena. It is prohibited to copy, distribute, or use our material without authorization.

6. Product Descriptions and Stock
   Product descriptions are made with the utmost accuracy. If you find discrepancies, please contact us via email at serhenaoficial @ gmail.com .

Items in the shopping cart are not reserved until the order is completed. Stock and prices may vary.

7. Payment Methods
   We accept payments via credit card, debit card, and bank slip. All transactions are conducted securely and confidentially.