Frequently Asked Questions

Is the Serhena website trustworthy?
Yes! We work with one of the most secure payment systems available, ensuring that your transactions are processed safely.

Additionally, our website has SSL security certification, which is mandatory for all online stores. This technology encrypts all transactions, ensuring the confidentiality and protection of your information.

Why do products take 2 to 4 weeks to arrive?
To offer high-quality products at competitive prices, we work with international suppliers located in North America, Europe, and Asia.

When you make a purchase, we send the order to the supplier, who ships the product directly to your address. This model allows us to offer affordable prices without compromising quality.

Do orders come with tracking numbers?
Yes! We value transparency, and all products shipped have internationally valid tracking codes, allowing you to track the status of your order.

When will I receive the tracking number after purchase?
Our suppliers require 5 to 10 business days to process and provide the tracking number. If you don’t receive it within this period, please contact us so we can assist you.

What payment methods are accepted?
We accept payments from all banking institutions and agencies worldwide, ensuring a seamless and secure transaction process for our customers, regardless of their location.

If you have any questions, we are available via email:
serhenaoficial@gmail.com

Best regards,
Serhena Team