Shipping Policies

Welcome to Serhena!
By making purchases on our website, you agree to our terms, payment conditions, and delivery policies outlined below. Please review the details and enjoy your experience with us:

Payment Methods
We accept various payment methods: credit card, bank slip, and PIX. Payments are securely processed through the Mercado Pago platform:

Credit Card: Installments available, with applicable interest based on the number of installments chosen.
Bank Slip: Approval may take up to 3 (three) business days.
PIX: Instant approval.

We guarantee the security and confidentiality of your personal data, which is used exclusively for processing your order and shipment.

Shipping and Freight
We deliver throughout Brazil and offer the following shipping conditions:

Free Shipping: Available for orders over [insert minimum value, if desired].
Shipping Options: Choose between Correios PAC and Express.

Order Processing and Delivery Time
The order processing and preparation time is 2 (two) to 4 (four) business days after payment confirmation.
Orders placed by 12:00 PM follow the standard processing time; after that time, add 1 (one) business day.

Delivery Time by Region

South, Southeast: [insert delivery time] business days.
North, Northeast, and Central-West: [insert delivery time] business days.

Note: Delivery times may vary due to external factors such as strikes, weather conditions, or unforeseen logistical issues.

Address Correction
Send address change requests within 24 hours of purchase to avoid delivery issues. After this period, any additional costs will be the customer's responsibility.

Cancellations and Refunds
Cancellations can be requested within 24 hours of purchase.
If the order has already been processed or shipped, the customer may refuse delivery and will be refunded once the package returns to the distribution center.

Tracking and Order Monitoring
Receive the tracking code by email as soon as the order is shipped. Tracking information may take up to 48 hours to be updated.

Customs Fees (if applicable)
If applicable, any customs fees for international products will be our responsibility. Please contact us for support via email at serhenaoficial@gmail.com.